
REOPENING FRIDAY, MAY 8
In our new location at 103 Hanover St in Lebanon.
11am - 5pm
We can't wait to see you there!!!!
As a thank you
to those who have been sitting on gift cards all this time, we're adding 50% to the balance of your card, up to $50.
Those who have digital gift cards should have received a credit already. Physical gift cards aren't behaving as expected, so you can either bring it to the shop or send an email to giftcardsituation@scratchsupplyco.com and we'll get you sorted out.
We ship via USPS, and same- or next-day (for orders placed after 2pm) whenever possible. While we make every effort to maintain this policy on days the brick and mortar store is closed, orders placed on those days sometimes require an additional day to ship.
All orders are shipped with tracking and insurance.
We ship worldwide by weight.
We're happy to accept returns on all items* within 60 days of receipt.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
*We do not accept returns on wound yarn, or on Spincycle Yarns Dyed in the Wool or Dream State. We also cannot accept returns on gift cards.
We clean up after ourselves.
Ecommerce deliveries have a carbon footprint. That's why we support verified projects that remove carbon from the air.
Every delivery’s carbon footprint is calculated based on weight, shipping method, and distance traveled. We neutralize these emissions by purchasing verified carbon removal credits from groundbreaking projects.
With your purchase, you’ll join a community of proactive merchants and customers dedicated to a sustainable future. Together, we've removed emissions for over 79 million deliveries and removed over 55 thousand tonnes of carbon.
We work with a network of pioneering carbon removal companies that have been vetted by the commerce platform Shopify.